How it feels to be an employee across their ‘current state customer journeys’?

Thanks for invitation

But sorry I did not understand the question  for answer

Such a Brainstorming Question!  A SIXER on NO-BALL!  Thumbs up Sir!

To be an employee across their ‘current state customer journeys’ can be termed as "to be aware of the Customer Experience; it lays stress on the importance of reconnecting EMOTIONALLY with customers." It is only when we understand how we make customers feel that we are able to empathize (to put ourselves in their shoes) with them:

• Empathy leads to advocacy. 
• Advocacy leads to loyalty.
• Loyalty ultimately leads to growth of the organization.

 Sorry .. did not understand what do you mean 

Thanks for the invite ............................ Leave an answer to the experts

Agree on. Farhana siddique answers.