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Dear Vaiyapuri Gopalakrishnan,
Thank you for your interest & trust!
With the ever increasing "digital awreness", our today's customer stands out to be more informed & educated than yesteryears, as such handling them correctly is important.
In my opinion, the following are some of the important customer challenges to be prepared for:
Thanks for inventing me
and i agree with Mr.P C Cariappa 's answers .
price rise of a product, after sales services are not good, not answering the call, companies are not hiking the salary of employees, the status is low.
Answer is ;
Being patient
Being proactive
consistant work is important challenge
Approach and keys to affect customers
There are many but if I am pointing out few these would they be: Is Analytics showing you the real picture Difference between perceived customer journey vs actual customer journey Seeing and observing what your customer saw Replicating the problems they saw or faced during their session Understanding voice of customers thru feedback forms or chats Answering customer service calls with much more knowledge Coming out of these set of questions that usual customer service folks ask and getting to actual problems quickly Having the power to segment customer with similar problems, solve them, and retarget lost people. Prioritizing problems in terms of the impact they have on ur bottom line.