Listening skills: You must listen to what people convey, not just the words they speak. A potential client may give off signs that she’s ready to buy. Your boss may stress the importance of upcoming developments. Learn to decipher intentions and thoughts as best you can without making assumptions. Then use your good judgment to determine your next course of action.
Communication skills: Your ability to convey and share information must be as keen as your ability to take in all kinds of clues and signals. Communication involves verbal communication and written communication as well.
Adaptive and efficiency skills: The best administrative assistants assist people quickly, accurately and efficiency to get the job done well in the least amount of time.
Try to know the heart of a person’s request, habits and intentions so that you can provide a quick, effective and all-encompassing solution. Don’t rush anyone, but do be astute enough to resolve their problems in as courteous a manner as possible.
1. Personality - Friendly, able to get on with all types of people in person and on the telephone.2. Adaptability - 'Can do' attitude, gets on with whatever needs to be done to keep service/business flowing.3. Simplicity - Work in an orderly fashion, completing one task at a time, keeping work area tidy or as clear as possible of paperwork.
from admin support perspective :
communication skills in high standard
awareness of some techniques to be able from solving the problems
fast respond with full knowledge about policies and local government law
