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If you received a complaint from the guest about the cleaning, what would you do?

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تم إضافة السؤال من قبل Wael Mortada , Senior Housekeeping Supervisor , Staybridge Suites Beirut
تاريخ النشر: 2016/07/29
Rod James
من قبل Rod James

If you received a complaint from the guest about the cleaning, you would start by addressing any concerns they have. You would then ask them to detail their problem so that you can properly address it. Finally, you would apologize for any inconvenience and offer to compensate them for their time and trouble.

Regards,Rod SarmientoBaypro Junk Removalhttp://www.bayprojunkremoval.com/

Jordan Kirven
من قبل Jordan Kirven

When a guest complains about the cleaning, it is important to take their complaints seriously. It is possible that they have noticed something that needs to be corrected and are simply voicing their concerns. If this is the case, you should address the complaint as soon as possible.

Regards,Jordan KirvenHaul Away LLC-https://www.haulawayllc.com/

Mister Sea
من قبل Mister Sea

On the other hand, I've never had a problem with it. True, I also did not have much experience with cleaning companies. I always go to the same company that provides excellent Carpet Cleaning. If you are looking for good professionals who will clean carpets and upholstery for little money, I recommend this option.

Lucya Smit
من قبل Lucya Smit

I have already had the experience of contacting specialists who clean carpets and wash windows. I was dissatisfied with the result. It seems to me that it is very difficult to find good specialists.

مستخدم محذوف‎
من قبل مستخدم محذوف‎

Investigate the reasons that lead to the complaints. Analyse the reasons. Rectify if necessary and report back to the guest

cheryl tadulan
من قبل cheryl tadulan , housekeeper in hospital , tamimi

 I will clean it again if she's not satisfied to my work

chasimon bin ebo
من قبل chasimon bin ebo , Housekeeping , DISCOVERY HOTEL

To the place of the complaint and immediately clean it.

After completing the report when it is in clean.

Joemar Delasan
من قبل Joemar Delasan , Cleaning Carpet Sofa Team Leader , Clean Safai Cleaning Services

Ask guest what his/her complain and do it again 

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