What are the logical steps involved in "Objection Handling" during conversion with annoyed customer of product or services?

• LISTEN –  without interrupting and understand (don’t take it personally or get defensive.)
• EMPATHISE –  and apologise.
• ASK – questions to understand the problem and what they want.
• DISCUSS – solutions and actions that you CAN do.
• ENERGETICALLY – take action immediately.
• REBUILD – loyalty with your customer by following up to ensure customer satisfaction.

smile and still insisting the very good quatily of the product. until they believe.

I have found that repeating "I understand"  will eventually flatten his / her annoyance balloon so we can continue talking substance and not emotion.