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I recently got employed in the hotel industry in serviced apartments and I have been given the task to come up with ideas to improve customer service in as a receptionist any idea /advice will be highly appreciated. Also what are the duties of such a receptionist? Thanks.
Always be willing to assist each and every guest/person entering the premises. A welcoming smile will always be a way to show the guest how eager you are to assist them.
i can advise to improve customer service in serviced apartments is to always listent to the tenants,understanding what is there concern and find ways to comply and of course to always give a warm smile to the guest.
Access service is available 24 hours a day.
Attention and excellence of permanent customers.
Providing other services such as free meal and connectors.
Take care of the customer service during his stay.
Good customer relationship
CONDUCT CUSTOMER SATISFACTION SURVEY TO GET FEEDBACK OF YOUR CUSTOMER EXPERIENCE.
- put up a suggestion box for the tenants to freely submit suggestions anonymously
- conducting random written and verbal survey
to improved costumer sservice always be available and good listener .
From your position, there isn’t much that can be done, except doing the best you can and as was mentioned before – doing surveys. But it is not only customer feedback you would want. Try and get advice (or study the behavior) from the best performing employees as well. Nothing bad in trying to adopt somebody else’s methods (if they are not copyrighted of course). In fact, we are in similar business, Phuket condos for sale, to be precise and we encourage that sort of attitude among our employees