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Emotional intelligence can be defined as the ability to monitor one's own and other people's emotions, to discriminate between and it's also represents an ability to validly reason with emotions and to use emotions to enhance thought.
emotions were often thought of as a set of characteristics that needed to be controlled at work as they demonstrated weakness and instability. It was believed that focusing on the task was the only way to increase efficiency.
However, we now know that to function professionally, we have to acknowledge and manage our emotions and others’ to encourage smooth communication and avoid conflicts.
Managing emotions doesn’t mean bottling them up or ignoring them, as this can lead to stress. It’s about understanding them and expressing them constructively. Emotions used positively can be hugely inspirational and motivational for others.
