ابدأ بالتواصل مع الأشخاص وتبادل معارفك المهنية

أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.

متابعة

What is the best way to professionally handle blame for an issue that was not handled by seniors?

user-image
تم إضافة السؤال من قبل Hiba Samman , Electrical Engineer , Arabtech Jardaneh
تاريخ النشر: 2016/08/17
Omar Saad Ibrahem Alhamadani
من قبل Omar Saad Ibrahem Alhamadani , Snr. HR & Finance Officer , Sarri Zawetta Company

Thanks 

Well, either you can say I am sorry " this is not from my duties! " , or you can get this chance to handle what seniors could not did and then you will be a super hero. 

Regards 

Nazmul Hossain Shahin SPHRi™ GPHR® CKPIP
من قبل Nazmul Hossain Shahin SPHRi™ GPHR® CKPIP , Executive Director - HR , Concord Group of Companies

First of all the issue need to be listed carefully, it would be blame also. Please remember that blames are also one kind of grievance which might not have any actuality. Once a blame is raised and which is not being handled properly by senior, you need to give a proper hearing of the issue first. 

 

Second, you need to point down / segmentation of the issue.

 

Third, you need to give proper logical answers and bring the actuality with facts & figures. Please remember that you have to give enough time in this discussion. So that all sorts of questions can be addressed with care. 

Stefanos Sampatakakis
من قبل Stefanos Sampatakakis , Head of Health Sector Coordination , General Secretarial of Governmental Coordination

Sometimes the delegation of duties from senior management silently includes the delegation of blame as well. In my opinion, the optimum way to handle such an issue is to not accept nor deny the blame, since you have to support and stand by the upper management. Some vague answers and leading the conversational point to secondary issues, while balancing between modesty and defensiveness is the way to go.

By employing diplomacy skills and operating as a wave crusher in such cases can gain you significant favour from upper management, while strengthening your current position at the same time. 

Enji AlGhafeer
من قبل Enji AlGhafeer , Customer Service Agent , FedEx

As my experiance, first thing I need to understand the issues and give my customer space to express his feeling and issue while show him that I am lestining to him carfully and I do understand his points. Then, Apologize to him and explain to him if there is any miss understanding. Beside, I will explain to him the stips that I will do to solve his issue.

Maryann Mwangi
من قبل Maryann Mwangi , UNAFFILIATED PROJECTS , FREELANCER

Blame meaning - feel or declare that (someone or something) is responsible for a fault or wrong.

The best way to handle blame professionally is to hear out both sides;- accused and the accuser, afterwhich you get to weigh in on the problem that brought about the blame, then get the best solutions for both parties to resolve the issues.

In summary, get to the root of the problem, uproot it and dissolve blame professionally.

Ismi Puji Hastuti
من قبل Ismi Puji Hastuti , English Teacher , SMK Widya Taruna

Stay in control. Learn from it, prevent same condition in the future, increase performance is the best way to answer blame. thanks for invitation.

Hafiz Mohtashim Sultan
من قبل Hafiz Mohtashim Sultan , Financial Controller , Abdullah A. Albarrak & Sons Group of Companies

To go in more detail & find the reason of blame. Once you know the actual reason you will have hundreds of ways to handle it.  

Obaid ur Rehman
من قبل Obaid ur Rehman , HR Executive , Al Bahr Al Arabi Marine Engineering Services

humbly listening. effective communication and responding instead of reacting. 

مستخدم محذوف‎
من قبل مستخدم محذوف‎

If the issue is still active ,say that you will work it out with your team,is its is in the past ,presenting the facts should be enough.

Ahmed Mohamed Ahmed Mohamed Salem
من قبل Ahmed Mohamed Ahmed Mohamed Salem , IT Manager , Suez Canal University

First, the case must be heard first.

Second, you need to examine the problem.

Third,  you should give sufficient time in this discussion. So that all kinds of questions can be handled carefully.

Muhammad Jahanzeb
من قبل Muhammad Jahanzeb , Head Electrical Operation and Maintenance , Burraq Engineering Services

First of all, Analyse the issue. Take a QA session with the seniors about the issue and then put a solution for it.

المزيد من الأسئلة المماثلة