أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
من المعرو ف ان جودة الخدمات المُقدَمة يجب ان يُتعطى الاولوية من قبل الشركة، وسؤالي هو، هل جودة هذه المنتجات والخدمات ترتبط ارتباط طردي بحجم الاموال المستثمرة من قبل الشركة (من دورات تدريبية للموظفين، والديكور الجميل والمرتب عند استقبال العملاء)؟ ام ان جودة الخدمات ليس لها علاقة بحجم الاستثمارات، وترتبط ارتباط وثيق بعوامل اخرى؟ وما هي هذه العوامل؟ وكيف تؤثر على جدوة ومستوى الخدمات المقدمة؟
تعتمد على بعض العوامل الاخرى ومنها
1- الاحترافية بالتعامل مع الزبائن
2-العلاقات العامة
3- السرعة ، الجودة ، الدقة في تسليم العمل و متابعته قبل و بعد تسليمه
4- الرد على كل تساؤلات العميل
5- العروض : توفير العروض المناسبة
6- عدم قطع الاتصال بينً العميل و الشركة
بالطبع تعتمد على عوامل اخرى يحددها العميل نفسه .. ولابد من الإستماع الى رغبات العميل وتفهم طباته ومحاوله تنفيذها قدر المستطاع وبأقل تكلفه ممكنه
تعتمد علي الشخص المسؤل عن العمل و علي شخصيته و طريقة تصرفه و تعتمد علي نظام مؤسسة يساعده علي تلبية حاجة العملاء دون تعطيل سير العميل
لاتعتمد كذلك علي الخبرة و التدقيق في اتقان العمل
أرى عكس ذلك تماماً بمعنى ان خدمة العملاء الناجحة تكسب وتحافظ على عملاء الشركة اي زيادة لأرباح الشركة,
خدمة العملاء تتطلب إختيار موظفين جيدين , تدريب جيد للموظفين , الإنتباه لأدق وأبسط متطلبات و احتياجات العملاء.
The financial, logistical, and motivational aspect has a role in the quality of products and services, but it is not sufficient unless it is compatible with a work environment that is characterized by transparency and the quality of services. This does not come except with efficient and empowered human resources from the knowledge and transactions side because the customer’s satisfaction and making him more confident in the institution this leads to The increase in sales or the provision of services and raises the company's shares.
The important factor here is the staff himself, what ever you spent it will not make any deferent, the staff will remin as same. give more training to your staff and you will notes the deferent and remember customoer service is attitude not a department.
There are 10 rules to provide superior customer service
1. commitment to the quality of service provided and everyone sought to devote themselves and their efforts to enrich the customer's unique and distinctive experience exceeds expectations.
2. knowledge of everything related to the product or service provided and try to predict the type of questions that will be posed by the client therefore needs to be sure of the extent of the employee aware of the product.
3. Customers know and learn about their needs and try to identify the processors and the buying habits of customers and to listen to the complaints of their carefully so as to tackle the problem at its roots.
4. Dealing with customers politely and fitness to remember that all forms of communication with the client leaves impression on him all at once. So you must always use the words of thanks and gratitude or apology, according to the occasion.
5. stay away from controversy with the client even with the knowledge that he does not have the absolute right, when an error occurs must be a focus on the solution, not the problem so as to avoid offending male.
6. Never leave the customer without knowing when it will be resolved Almhkllh and research has shown that customers come back to deal with the same company if it is to make sure that the solution to their problems is at an appropriate time.
7. fulfill the promise and that has not been able to fulfill the customer Buaodk you compensate any important image that Tstrdah.
8. Customer ratification with the knowledge that there are some customers who are the liars. You can not believe their claims, but there is the fact that you called if you gave them what they want they will rest from their complaints and their fatwas.
9. Focus on customer acquisition and not on the volume of sales and should be noted here that what is sought by companies is a permanent relationship with the distinct customers and not to seek to complete the deal and finish them alone.
10. facilitate the procurement process and help the customer to choose the best what suits him and not Taatkhm customers models and forms and papers do not represent any value to them and do not leave them in the face with the product without explaining to them how to use that-This product was complicated - and do not make it difficult for customer payment process and ask them multiple options.
There are rules to provide customer service
1. Customer ratification with the knowledge, but there is the fact that you called if you gave them what they want they will rest from their complaints and their fatwas
2. knowledge of everything related to the product or service provided
3. Customers know and learn about their needs and try to identify the processors and the buying habits of customers
