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First and foremost, to know why the customer is angry. Listen to the customer rants until finished. Then apply psychology to the situation. Pacify the angry customer by being empathetic, provide assurance that everything will be fine. If there's anything that customer would want to have, the question can be asked to the customer as soon as the customer had cooled down.
Focus on "Customer is always Right"
When you deal with angry customer firstly you should listen to him very calm and actively and do not interrupt him/her.
Secondly,after listen to him repeat that what is his or her problem which shows that you are listen his problem which can help lower his anger.
Be empathetic an apologize and give confident to him that i will solve his problem.
After that solve his problem and follow up.
It's company issue , because if he take his needs , he wouldn't be angry , so we should support him directly and flow up each two and three days , make his status critical case
First thing, try to calm him down by offering to help him, then asking what's the problem and try to solve it as much as u can
An angry customer has to be listened and understood. Even if you don't have much in your hand and you probably know the problem won't be solved.. be positive and optimistic. At the end of the day a customer's mood depends mainly on the behavior of those in charge of customer service. Whether the problem is solved or not is a little less important - but only a little less.
you must understand the customer & try to solve his problem friendly.
Understanding emotional intelligence.
Patience is the key to handle angry customer.
QuietlySo you can calm him down.
Diplomacy.
You must gain his trust again.
