ابدأ بالتواصل مع الأشخاص وتبادل معارفك المهنية

أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.

متابعة

Have you encountered a scenario where you have to deal with a very upset guest for something that wasn’t your fault? How did you handle this situation?

user-image
تم إضافة السؤال من قبل Hriday Patel , Restaurant Operations Manager , Street Nine Restaurant L.L.C.
تاريخ النشر: 2016/10/13
Ghulam Abbas
من قبل Ghulam Abbas , Contract Manager -HK -IFM , PDO (Oman) (AA Group of Companies)

Stay calm and Don’t let your emotions get the best of you.

Hashim Shakir
من قبل Hashim Shakir , Engineer Field Ops , SITA

First of all you have to clam him down and show why the issued happened and how will it be solved without going into deep details and make him feel that the company will do anything in order to solve his issue and promise him that this will never happen again.

After all this and when the issue is solved contact him back to get his feedback and thank him for his waiting

Jack Smith
من قبل Jack Smith

I had to deal with this often when managing the Keystone Pipeline people coming in and saying why is the pipleing going thru his property and not mine ( Money was involved) explaining I learned to also make them laugh! When they understand you are helpless in the decisions and you can not change it but you can tell them something that gives them laughter and maybe self worth the you are doing your job well!

bernadette jane prawira
من قبل bernadette jane prawira , tour operation , Lucky tours

yes I did.I answer her politely ans tries to give the best solution to her matter

When that situation occurs talk softly to guest and describe his or her specialties as we can say that for maintaining the situation we talk about general topics and and lastly try to convince him or her about your good thinking for him or her. 

المزيد من الأسئلة المماثلة