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How can I make my business & customer service department revolve around customer focus principals?

What are the customer focus principals?

How can I make my customer service department change the way they work and start implementing these principals in order to achieve a customer focused organization?

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تم إضافة السؤال من قبل Abeer AlSayed , Senior Media Relations Officer , Jordan River Foundation
تاريخ النشر: 2016/11/23
SUSANTA KUMAR NATH
من قبل SUSANTA KUMAR NATH , DIVISIONAL MANAGER , KILITCH HEALTHCARE INDIA LTD

Becoming a good listener with patience before the clients is very essential for any industry. 

مستخدم محذوف‎
من قبل مستخدم محذوف‎

Make enough time to listen and understand the client. If the rationale behind the complaint, demand, or need is addressed, it will help the organization create a stronger customer engagement. Commit and deliver on time. Client will feel valued. Build a strong client relationship and sales will definitely follow.

مستخدم محذوف‎
من قبل مستخدم محذوف‎

You can't "make your people" do anything if they don't have buy in to the changes you are trying to affect. You should start looking at who you have in this position, perhaps they aren't the right people for the job. Maybe they would be better suited in another department, if you want the best people for customer service stop looking in HR for applications and get out to a few retail establishments like stores, restaurants and small shops. Watch from a distance how they interact with their customers on the phone or in person. I have approached people I observed or experienced to apply and make sure the HR department got their application to me.

If you can get one or two excellent customer service employees in your department they can often times help affect the changes you are trying to accomplish by being a peer coach to the others. I think people learn better from observation and practice than by scripts or speech's.

Devraj Rijal
من قبل Devraj Rijal , Manager , Himalaya Diagnostic Clinic Pvt. Ltd

By understanding their deamands goal and time management we can handle it

Rahul Rane
من قبل Rahul Rane , DESIGNATION Team Leader , NittyGritty Technical Services

Listening Skills rates are the best when it comes to customer service.

Husain Sanad
من قبل Husain Sanad , immigration , ministry of interior

by customer satisfaction ask the customers  

Artyom Safarov
من قبل Artyom Safarov , SMM and digital marketing manager , M-1 Global

The answer is simple and complicated at the same time. You should make your team to ask these simple questions: what is in it for my customers? Why should they care about my business? What would I do if I were my own customer? If you're sincere with yourself, you know the answer. Try gather your team and give them the right to speak freely, listen what they have to say. Then explain these principles to them.

azhar Ahmed khan  khan
من قبل azhar Ahmed khan khan , Manager

Preparing with everything to understand the need of the client necessity...and with a positiveness grabbing the attention is most important thing....!

Asim Nauman Siddiqui
من قبل Asim Nauman Siddiqui , Area Manager , Coffeee Planet

I can make my customer service department revolve around the customer focus principals through conistent motivation that we should live up to the company's vision-mission, particularly to manifest excellent customer service to every client who enters the company's premises

Katakam Sagar
من قبل Katakam Sagar , Institute of Finance

First welcome the customer with smile and eye contact. We should listen and focus his attention towards his quereis and resolve with in the TAT. Post resolution we should inform and give confidence in future.

Then only we can make a strong relation with the customer and we should ensure that we are the customer's primary option to contact. Business will come automatically, this I did taste practically.

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