أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
for example you get a wedding project, and you have3 to5 hours to get the best moments. at the end your may select a range of group and individual convincing shots, all photos are liked but only your customer gets rude when you have missed a great moment that they wanted to be captured. on that particular moment if you were the photographer so what would you say to convince your customer.
If you missed that moment so you're not enough professional, you NEED to satisfy your contract, by asking the customer what are the key moments of the event for example.In a wedding great moments can occure when you're busy elsewhere and it's not your problem if it's not part of the main program (asked for before), the client had to call you for it !
Try to make sure you let the customer know you're HEARING them by using words like, "I understand." If they're going for something that you simply can't deliver, tell them, "I understand their situation, but unfortunately, that's outside of our control"--or whatever terms apply. If you simply shut them down It's important to be real and upfront with your customers but in a gentle manner. They are the most valuable part of your business, and you need to be transparent if you want them to use your product or service again. When saying no, inform them of your company policies and always offer a solution or next step, as this will show what you're doing to better the situation
In my opinion, the customers need to understand that photographers can't sometimes read their minds in what they want to be captured. It is right that the photographer needs to know what to capture exactly or sometimes let the photographer do their job. Customers need to understand that photographers are not magicians and can appear everywhere to photograph every single little. Maybe the photographer was capturing something else beautiful to keep a memory of and didn't know that they needs the photographer at this moment. I think the photographer needs to explain this politely and show that he/she had done their best work on what is available, and convince that it's better than nothing. I don't mean to be rude or anything but photographers are humans too and customers need to see that.
Thanks for the invitation agreed with the colleagues' answer
Yeah i totally agree with you both, i have to be certain about the main subjects and event to capture.
