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Some restaurants are now providing customers with tablets (iPads) to make their orders instead of relying on a waiter to come and take the order. This also means that they are no longer providing traditional menus since the menus are available electronically on the tablets.
Do you think it's a smart idea for restaurant owners to implement this technology? Why or why not?
3 reasons tablet ordering system
1. Cost. First, the cost of labor will increase because server tips will decrease. Restaurant operators are responsible for paying employees minimum wage if they are not There are not making the required amount through tips.
2. Damaging the Brand Experience. When a restaurant uses a tablet for ordering, they are no longer known for the unique cuisine, exceptional staff, or tasty drinks.
3. Unpredictability. Guests have no way of knowing how busy the kitchen is, and on a busy Friday or Saturday night, multiple orders coming into the kitchen at the same time could bog down the kitchen for the entire night and ruin many guest’s meals.
Its the 21st century and yes i love the idea but it should be easy to use .
Digital menus are a good thing if the following applies :
- your target market is digitally savvy
- type of menu you wish to digitize. It is far more useful to digitize a wine menu for instance and allow guests to compare different wines from different regions and look up for ratings in just a few clicks away
- your operation is large enough to require the need of digital menus which are fully integrated with ordering process in the aim of having a faster service
- you have the budget to implement the project and keep up with upgrades and updates
- you have the know how to maintain and keep the information up to date as menus are a living document
There does seem to be the push by restaurants and retailers to automated tellers. but I think in the long run, they will turn to rely on humans rather than the technology. The use of the technology is a bit of a fad for now, but people are social animals and as such the consumer will demand the return of the human touch to such transactions.
Well , today is the age of science and technology but we should use this in its own path not every where.We use to place order for food online as well sitting at home , but in restaurants we should implement the same traditional way , introducing smart way of ordering food with in the restaurants will effect the decorum as well.
We have to terminate our working team members then.
Yes, I think ordering from tablets is the future especially since there is a written record of the specifications that you want from your dish. It makes sense to have something more concrete than just the waiter's memory.
it's smart idea for restaurant if :
the customer can fast and easy download the application of restaurant using QR barcode for example , the application menu must be easy to use for all type of customers ,
it must be integrated 100% with back office solution and other hardware like kitchen printers and monitors and customer can pay using NFC technology .