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What is the best script for customer services?

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تم إضافة السؤال من قبل Muhammad Zarnosh Shah , Counter Executive
تاريخ النشر: 2016/12/13
Mohammed Nabeel
من قبل Mohammed Nabeel

Zarnosh, I'm sure you would have heard the word "KISS"

Keep It Short and Simple.

Golden rule: Listen 80% and speak 20% (5% while opening the call and 15% while providing a solution)

Most often than not, the customer will resolve the query themselves. I got 100/100 on quality every time because I followed the golden rule. Also first and foremost - HIRE PEOPLE AND ONLY THOSE PEOPLE WHO ARE INTERESTED IN HELPING CUSTOMERS. CREATE A TOUGH APTITUDE AND PATIENCE LEVEL TEST so that they listen patiently to the customer and resolve queries logically. ALL CUSTOMER WANTS IS ATTENTION and that someone is attending their query.

Khalil Al-Asbahi
من قبل Khalil Al-Asbahi , IT Customer Service and support Manager, , Natco Information Technology Ltd ,Sana'

The number one way to kill the whole customer service script for good is to invest in people.

Maher Ahmad
من قبل Maher Ahmad , Head of Planning and Training Division , MOH

Thank you for the invitation.

Sorry brother Serving customers can not be summarized in a scenario answer it in ten or twenty line.

Customer Service flag stand-alone training programs for dozens of hours.

If you are in Saudi Arabia, I can give to your company or your organization's training for customer service program for three days and free of charge.

مستخدم محذوف‎
من قبل مستخدم محذوف‎

Welcoming smile and then choose the appropriate place for discussion and provide hot or cold drink by customer request and then Soualh Maergb for its client and then begin to explain and provide ideas for the client according to reach Almnchaeh this Maary best way to deal with the client

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