أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
Zarnosh, I'm sure you would have heard the word "KISS"
Keep It Short and Simple.
Golden rule: Listen 80% and speak 20% (5% while opening the call and 15% while providing a solution)
Most often than not, the customer will resolve the query themselves. I got 100/100 on quality every time because I followed the golden rule. Also first and foremost - HIRE PEOPLE AND ONLY THOSE PEOPLE WHO ARE INTERESTED IN HELPING CUSTOMERS. CREATE A TOUGH APTITUDE AND PATIENCE LEVEL TEST so that they listen patiently to the customer and resolve queries logically. ALL CUSTOMER WANTS IS ATTENTION and that someone is attending their query.
The number one way to kill the whole customer service script for good is to invest in people.