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Very remarkable, witty question! Honestly, this depends on the restaurant manager's personality type and attitude. Both can be overwhelming if the manager is incapable of dealing in a reasonable manner. If the restaurant manager is not assertive, dealing with staff members can be a hassle and a difficult task because they do not see him as an authority figure. They might disrespect him by not following protocol correctly or failing to complete mandatory tasks. If the manager is assertive and communicates well, he can maintain an organized, fully functioning team and does not have to worry too much about issues arising between employees especially if he treats them fairly. Now this assertive attitude should not be applied the same way when dealing with the customer.In my opinion, since the customer is paying for their service it's your duty to give the consumer what he demands. You should treat the customer with the utmost respect and try to understand their needs. Willing to sacrifice for the customer's satisfaction is a rule that should be standardized amongst staff members but bear in mind that these sacrifices should not involve honesty, integrity, or respect. There are moral codes that should not be broken even for customers. If I saw a customer taking advantage of a server by spewing sexually harassing remarks I would intervene, file a report, and do the professional action. And vice versa, if I saw one client being attacked or offended by a staff member I would not let it pass by. Right is right, wrong is wrong under all circumstances. An equilbrium should be maintained between customers, staff members and manager for harmony :)