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Will my customer service skills generate positive word of mouth for my company even if my product isn't great?

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تم إضافة السؤال من قبل Salam Assi , Customer Service Officer , Etihad Bank
تاريخ النشر: 2016/12/20
Dharam Pratap Singh
من قبل Dharam Pratap Singh , SENIOR SALES & MARKETING EXECUTIVE , CINCORP INTERNATIONAL LTD.

Yes, definitely  because client servicing is the primary tool of marketing. Clients always prefer the one who serves them better.

Abeer Nayef Hassan Zoubi
من قبل Abeer Nayef Hassan Zoubi , Logistic Coordinator , King Hussein Cancer Center

sure, Power of word change customer choice.

Henry Oluwafemi  Olayioye
من قبل Henry Oluwafemi Olayioye , Associate Product Specialist (Independent Consultant)- Lagos , vezeeta.com

Yes, I strongly believe word of mouth is an indispensable marketing means in sales promotion. And with strong communication on the assigned products, the scope of customers' could be expanded.

Karen Mae Pioquinto
من قبل Karen Mae Pioquinto , Analyst-Market and Payment Operations , The Royal Bank of Scotland PLC

For a short period of time Yes, however in today's world excellent customer service and amazing product will always comes together. As the competition is getting stronger, companies need to make sure that they should exceed customers expectations to be able for them to stay longer in business industry.

Ashish Tela
من قبل Ashish Tela , Head - Brand & Media , AgencyDigi Communications Pvt. Ltd.

May I beg to differ from the earlier respondents. My experience suggests that 'Goodwill Over-rules Price', hence your customer service skills will definitely generate word of mouth.

Jonjie Mangahas
من قبل Jonjie Mangahas , Sales Consultant/Representative , Digital Sterling Electronics LLC.

No, if your products isn't great, customers will not be able to remember it after a while. so word of mouth you say has very less possibility to spread.

مستخدم محذوف‎
من قبل مستخدم محذوف‎

At some level yes.....but will not work in the long run

مستخدم محذوف‎
من قبل مستخدم محذوف‎

Word of mouth is one of the essential ways of marketing. People feel more confident in pursuing a service or trying a product after hearing from others about their experience with it. I create positive word of mouth by paying particular attention to every transaction and offer the service and advice beyond the customer's expectation and follow up with the customer to make sure that require has been satisfied.

Mohd Aslam Raza Aslam
من قبل Mohd Aslam Raza Aslam , ASSISTANT MANAGER , INTELENET GLOBAL SERVICES PVT LTD.

WHAT CUSTOMER NEEDS, HE NEEDS A GOOD SERVICES AS WELL AS HE NEEDS HIS  PROBLEMS RESOLUTION WITHIN TAT AND IF WE ARE UNABLE TO DELIVER WHAT HE NEEDS THROUGH OUR SERVICES THAN ITS ALL DEPENDS ON OUR SKILLS HOW WE MAKE SATISFY OUR CUSTOMERS THROUGH THE ANSWERS.

Mus’ab Arafeh
من قبل Mus’ab Arafeh , help desk assistant , Fadel Abdeen and His sons For Exchanges Company

I am a results-driven word of mouth marketing professional thriving in the social era and I believe that any company, big or small, can benefit from social media with the right strategy. Let's connect!

 

ronald aurigue
من قبل ronald aurigue , retention specialist , Lot 1 Cyberpark, Araneta Center

definetly yes , customer always relay on how u build value on your products, as long as that is more interesting and more useful on their part they will get them to it.

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