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• Also known as7QC Tools • Used within the context of the PDCA cycle to solve quality-related problems • The seven basic quality tools are: ◦ Cause-and-effect diagrams (also known as Fishbone diagrams or Ishikawa diagrams)
• *A decomposition technique that helps trace an undesirable effect back to its root cause. ◦ Flowcharts (also referred as Process maps)
• *The depiction in a diagram format of the inputs, process actions, and outputs of one or more processes within a system. ◦ Checksheets
• *A tally sheet that can be used as a checklist when gathering data. ◦ Pareto diagrams
• *A histogram, ordered by frequency of occurrence, that shows how many results were generated by each identified cause
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