How to capture sales from a lost customer?

 If they are customer that you want back, find out exactly why they left. If they say price then you know there is disconnect between what you offer and the value they perceive. No matter what the reason, ask at least two more probing questions to find out exactly what you could do to improve the offer. You may not get them back, but you will have information that you can use to save a customer who may be thinking of leaving.

Request for a time to discuss

Explain the situation and apologise if the mistake is from company side

Commit with in our limit to ensure this mistake will not happen or make him understand it was as per process and nothing intentional

Explain the Feature , Advantage and Benefit of the Product with special offer with an approval from company.

Request for few more refferences

• Understand the reasons why the customer left
• Plan a strategy to lure the customer with additonal benefits than he/she previously had. Provide some compliments along with it (for e.g if he used your (company') credit card in the past then provide him with a better product with less charge with an additional card for his wife or parent for the same amount etc).
• Periodically connect with him via phone/email and check how he/she is happy with the new product. Keep a list of such critical customers and send them complimentary gifts over a period of time.

Show him respect and service to gain his loyality and trust again by giving him the right information in a polite way and to serve him with his best expectations, and thats to reach customer delight then you can capture sales from him.

Will tell them the benefits and profits with working with us and make them understand taht we are working together and will support and give the best to them

Customer Retention is an expert area of Customer Services.

By usine adequate service recovery techniques, and offering just solutions to customers problem lets you win your customers back for life.

by a phone call or visit them, ask them how they are and to visit our site once they are free.. give them some free bies or discounts to let them feel that they are always welcome

If really we want to get sales back from a lost customer than have to find the root cause & try to fix the root cause like delivery on time, Product quality, Product price, Communication & Customer satisfaction.

Above all convince your customer all the root gaps has been covered. 

If we want to get sales back from a lost customer, before running behind them,we have to think like a customer to understand what really happened or what was the exact reason why we lost them... and then act accordingly

We can capture sales from a lost customer by regaining his/her trust by doing our job properly.

Customer Service is a way of Live. to understand what the client needs. to proof that you are working with the client as a partner not as vender.