Can any one these reasons, for some that still deliver bad experience that leads to dissatisfaction in the current so called Customer Centric World?

Question

1.	Failure to put ‘people’ first2.	Leadership failing to ‘operationalise’ Customer Experience3.	Lack of skills and competencies

Manzoor Alam · Answer

I think follow could be the reasons:

1-Leadership failing to ‘operationalize’ Customer Experience

2. Lack of skills and competencies

Omar Saad Ibrahem Alhamadani · Answer

Thanks

In my opinion 2,3....

Regards

Tayyab Hussain · Answer

Failure to put people first

Maher Ahmad · Answer

EDWINE OMONDI · Answer

Leadership failing to 'operationalise' customer experience.

Emmanuel Wamweta · Answer

All the above options are truly responsible in this case for creating this situation

Thanx for the invitation

asber shaabo · Answer

Poor experience leads to loss of customers, recession of product, lack of profits, decline in business volume, and may lead to selling,

Joel Cayanan · Answer

Thanks for the invitaion.

Leadership plays a major role in building a customer centric apporach.

I'm sellecting number two as the best answer amongs the three, however all have a significant impact in customer satisfaction if not plan properly.

Regards,

Joel