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Could personal problems of a Customer care officer impact their dealing with customers?

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تم إضافة السؤال من قبل Shukri Ibrahim , Administration Officer , Rezayat Company Ltd
تاريخ النشر: 2017/01/28
Manzoor Alam
من قبل Manzoor Alam , Director , 7th Sky Travel & Tourism Services (Pvt.) Limited

It should not be. Whatever your do the job, you must be attentive perfectly to deliver.

Said Kamha PhD
من قبل Said Kamha PhD , Training Manager, Local Safety Officer -Middle East , MEDA

The answer is definitely "yes", personal problems do impact their dealing with customers.

Any state encompasses three elements, thinking, feeling and behaviour. Thinking negatively produces a negative state, feeling negatively produces a negative state, behaving negatively produces a negative state and personal problems may impact the three elements negatively.

 

Personal problems should not impact dealing with customers, easier said than done. 

Manasa Kaslekar
من قبل Manasa Kaslekar , Senior Talent Acquisition Specialist , Smyth and Bradshaw

Employee should not let personal issues affect their work.

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