أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
First you have to know what they want exactly
then you can offer the closest alternative / solution.
in all cases you have to be honest and use positive language, and make him feel heard.
Its very simple i am using or doing it for last 15years. cannot disclose here