Does the personality of Customer care professionals play a role in their day-to-day operations?

Yes it does play a huge role. Customer Service Professionals are the Brad Ambassadors of a company. They are the first point of contact with customers. Customers Service Professionals need to create that magical experience when dealing with customers. When customers experience this, they will definitely tell their friends who will tell there friends. Dealing with customers involves a high degree of emotional intelligence (E.Q.).

Personality matters because a single personality in your support department will have tens of thousands of interactions with customers.

They need to be social sensitive—the ability to read and react to people’s emotions. Companies care greatly about personality because they believe that an enthusiastic and motivated employee will have a much greater impact for the business than an average employee with experience.

Deffintey...... customer care personlity is one of professional and caring and wanting to help and solve any problems mking tht customer feel good and wanting to return.

everyone is a customer of some sort...... that personality should play a big part 

Yes, because the daily operations of a Customer Care professional will always require to deal with different types of customers. Her personality will be his medium in connecting with people. 

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Yes,because they have to deal with different kind of peoples in their daily life. so the personality of the person profession plays a crucial role.

yes of course through connect with customers and understanding of their needs and try to met and provide the service to them as  fast as possible on high quality 

Yes personality matters. Our personality reflect in our answers to their queries. Patience is the key for the success in customer satisfaction.

Yes, because the daily operations of a Customer Care professional will always require to deal with different types of customers. Her personality will be his medium in connecting with people.

Personality plays an important role in corporate world as it describe the behaviour of the person to work on different platforms and building relationships with the customers & clients

It matters because a single personality in your support department will have tens of thousands of interactions with customers.

Unlike protocol and a majority of company-specific skills that can be learned with time, the way someone treats others is ingrained.

Before experience and before technical skills, those on support need to have the right personality in order to succeed.

yes of course through connect and customer understanding of their needs and services