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How have you established specific, measurable goals for the operational team as well as key individuals and tied them to business outcomes?

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تاريخ النشر: 2017/01/31
Ashraf Elsherif
من قبل Ashraf Elsherif , Director of Project Management Office , Condor Electronics SPA

measurable goals mean objective.

So if we have a home appliances service company as an example we may set "customer satisfaction" as the company business outcomes the objectives for technical support department will be as:

1_ Decrease back calls tasks to be less than 1% in the next year.

2_ Increase the technician productivity by 20% in the next year

3_ Increase the percentage of satisfied customer to be overall 98%.(driven by customers happy calls)

 

 

Obaid ur Rehman
من قبل Obaid ur Rehman , HR Executive , Al Bahr Al Arabi Marine Engineering Services

Through measurable KPIs. KPIs are linked with JDs and Jds are directly tied to desired business outcomes associated with that particular position.

Ashraf E. Mahmoud (PhD)
من قبل Ashraf E. Mahmoud (PhD) , University Lecturer, Freelancer Consultant and Trainer for Int'l Business & Banking TF. , FreeLancer

Thanks for invitation,

I- By creating "Standards Operations Performance", for each operation transaction covering:

1- Cost of high quality products ( including raw materials, manpower, maintenance, packing, handling,.....etc) 

2- Delivery time.

II- Comparing actual performance with standard performance in order to be able to measure operations achievements for each transaction and any divination will clearly indicate:

1- Which operations activity exactly needs improvement ?

2-  To what extent needs improvement ?

Md Fazlur Rahman
من قبل Md Fazlur Rahman , Procurement Specialist , Engineering and Planning Consultants Ltd

Thanks for invitation. The rationale may be in the reverse way.

First, we establish the business goals /objectives and  yearly office work plan  Now to achieve the objectives, there are several activities/task are to be completed. Now these activities and tasks are linked to individual Job description. Now to monitor performance and progress, we need to establish KPI so that each individual or Team  performs accordingly so that yearly work plan is achieved.

Maher Ahmad
من قبل Maher Ahmad , Head of Planning and Training Division , MOH

Thank you for the invitation.

I agree with colleagues answers.

Omar Saad Ibrahem Alhamadani
من قبل Omar Saad Ibrahem Alhamadani , Snr. HR & Finance Officer , Sarri Zawetta Company

Thanks 

I agree with colleagues answers 

Marwan Mohamed Mahmoud Ahmed
من قبل Marwan Mohamed Mahmoud Ahmed , Projects scheduling and Controlling Manager , WE - Telecom Egypt

you talk her about ( SMART GOAL) Top Achievement

Your goal should be SPECIFIC

Your goal should be MEASURABLE

Your goal should be ATTAINABLE 

Your goal should be REALISTIC 

Your goal should be TIMELY

BY CREATE KPIs , Service level agreement  SLA

DR MD ANWAR HOSSAIN
من قبل DR MD ANWAR HOSSAIN , Moderator , bayt.com

Thank you for your invitation. I agree with experts answer, also looking forward to new answer.

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