How would you use your communication skills to manage a customer whom your team-mate has forwarded to you?

We all know what happened to the Titanic. Clearer communications could have prevented the tragedy and the loss of more than 1,500 lives. Communications plays just as important a role in your careers. When asked to name the top three skills they believed their subordinates need, 70 percent of the readers of CIO magazine listed communications as one of them.

Here are some tips on how you can communicate more effectively with people at work, be they customers, co-workers, subordinates, or superiors.

1: Beware of interrupting

2: Listen actively

3: Avoid negative questions

4: Be sensitive to differences in technical knowledge

5: Use analogies to explain technical concepts

6: Use positive instead of negative statements

7: Be careful of misinterpreted words and phrases

8: Remember that technical problems involve emotional reactions

9: Anticipate customer objections and questions

10: Keep the customer informed

Thanks 

I support my colleague Marwans answer 

first I collect all data, information and documentation about them after that I and arrange analysis them then I communicate with them 

If the customer is satisified with the tea-mates services, Will advise the customer we can provide the same service with better perks.

Thanks for invitation,

Agree with the answer of Mr. Shuskri Mum.

Thank you for the invitation.

I agree with Mr. Shukri.

Thank you for your invitation. I support colleagues answer & looking forward to new answer.

Through effective communication skills. By knowing the issue completely and realizing him/her that issue has been forwarded to me as my colleague was more concerned about you to be served in short time with immediate solution.

We should communicate with customer politely and convince merits of the product instead of other products