" If we don't take care of our CUSTOMERS, our competitors will" OR "If we don't take care of our EMPLOYEES, our competitors will"?

Thank u for inviting me.

"If we don't take care of our customers, someone else will.' - Edger Mitchell.

 

Customers are humans and will move from one brand/ company to another if their needs are not met or if someone else threats them better. Hence Customer service & CRM are crucial to retain ones consumers.

 

Agree even if the competitors don't the customer and the employee will search for better work relations with others.

its easy to bring a good loyal "customer & employee" BUT the hard job is KEEPING them.

The whole assertion is true in one sense or the other. Both Human resources & customer service are sources of competitive advantage. When a company neglects the welfare of its employees (human resouces), employee turnover is mostly likely to happen & your competitors who watch you closely will snatch them from you & provide them with what they needed. Also if your company neglects welfare & needs of customers, they will opt to purchase elsewhere where they feel comfortable & treasured & consequently your competitors will snatch them away from you if they are providing excellent customer service

I can't agree more with both statements! In fact to retain employees it is necessary to show special care for customers. The same applies to retain customers: care should be shown towards employees. It is what distinguishes brands that care from those who don't or simulate it. 

Thank you for the invitation.

Two sentences at the same importance and risk to the organization if it is neglected.