أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
Thanks
Limits should be set, and customers should abiding by, that is why CSR supervisors appear in showrooms and with CSR employees.
Policy is the set of basic principles and associated guidelines, formulated and enforced by the the company senior managers, to direct and guide its actions in pursuit of customer satisfaction, so tf there is some "limitations" the customer will be easy to understand the situation
Policies and procedures are of two types I believe. One that the Company follows which is mutual benefit for both customers and the Company, the other is certain Government policies which s Company has to adhere to run the Organisation smoothly. The role of the marketing team lies in effectively convincing people the benefits behind Company policies and Government policies which of course is mandatory.
The policies can be explained one to one, through various marketing tools, advertisements and promos so that the awareness is well established and eagerness for buying the product also increases among customers
by having perfect knowledge of your pproduct or company rules regulation you can convince him in most efficient way but in good manned
Policies and Procedures are being set to meet the customer satisfaction and company goal. On customer's end, we need to make sure that we explain things in such a way they can understand using their terminologies and the reason behind those policies. Acknowledgment statements and empathy statement would definitely help us to explain things better. If there's one policy brings pain in customer's end we can definitely escalate to the policy makers on how are we going to make changes without losing company interest
If they are in need of your products or services, they bother about your policies but if they have options, they don't. I think it is all ways better to ease as much as possible the policies to customers as there are many competitors.
Definitely. Through website and social media we can make them aware.
No. We should convince all aspects i mean merits and demerits
I think that customers shape and bolster the policies. They are not in conflict with them. If there are limitations that prevent the customer from enjoying the benefits, then the limitations need to be removed or at least a compromise that satisfies the customer should be reached.
By apologising first and explaining thelimitation as bound by company policy and to provide best and suitable solution for customers.
I agree with Mr. Manzoor Alam................................
