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You can only provide superior customer service if you have superb employees. This requires not only selecting the best applicants who come your way, it also means making sure that the applicant pool from which you’re selecting is sufficiently deep and wide.
the ones have good communications skills, sales skills and have motivations for such job and the previous experiences would be a plus.
When we are selecting the applicants for the future customer-facing employees, experience and technical skills aren’t the most important considerations. Rather, what we need to be look for , the employee personality traits that will allow a future employee to be succeed in providing great customer service.
1. Simple human kindness.
2.The ability to sense what another person is feeling.
3.An inclination toward working together, as opposed to doing things alone.
4.Detail orientation, including an ability and willingness to follow through to completion.
5.The ability to bounce back and to not internalize challenges.
In a pool of CV's or at an interview session the interviewer should be smart to identyfy the best customer service employees. This could be identified with the attitudes of the candidate when conducting interviews.
Company should also get industry reference when selecting candidates to see their track record.
A candidate with a pleasing personality and a positive attitude should be waht a company is looking for
I think we shouldnt advertise the Customer Service positions on the moon since all great Customer Service employees live on the earth. I would recommend go as usual, ask questions, delibrate on the questions if the potential candidate satisfies you (HR Officer) then s/he can also satisfy the customer.
1st: open minded people, which mean sociallized persons, who have a courage to chat and connect with others.
2nd: product awar people, have the passion to speak features as they speak their names.
3rd: fast learner persons, who have the ability and capability to adopt with our dynamic world in which today products my be not exicts tomorrow.
4th: patient people, working under pressure and haldel more than one to a group of cusotmer without any conflict.
first of all we have to look at the employees attitude,then personality of the employees because people may hear your words, but they feel our attitude.
