"For every customer complaint, there are 26 other unhappy customers who have remained silent"- do you agree? why or why not?

I agreee, but I dont know how you quntify a number. Most unhappy customers will not let you know  - or you dont notice who they are becase they dont come back, and they also tell others 

Thank you for inviting me and I agree with Mr. Joe Seychell.........................

Thank you. I also agree with Mr. Joe Seychell.

Thanks 

I agree with colleague Joe's answer 

Regards 

I further endorse comments given by Mr. Joe & Obaid

Not now. Everyone have access to the option to provide feedback even through messages, internet and emails so i guess people do complaint now rather than staying silent.

I dont know bout the numbers but what i know is that a customer who complains is more important for me than a customer who is happy.  Reason being that there are a lot of customers who r unhappy but not all complain.  One cones out of the blue n complains which shud immediately tell us that something is wrong n there maybe more unhappy customers who dint complain.  Hence taking care of such customers is absolutely necessary

You should listen to the customer and to deal with his complaint intelligently

Thanks for invitation

Agree, but for that organizations has to activating and improving "The Customer Quality Services Departments" 

I agree but the number of customers who remained silent differ from one company to other one, it is depend on several factors which may be:

1_ The  No. of abandoned Call per day.

2_  the No. of created task per day.

3_ The total No. of  treated customer per year.

and so on