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What are the major reasons for customer churn? Can poor customer service lead to a customer churn?

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تاريخ النشر: 2017/02/09
Joe Seychell
من قبل Joe Seychell , head of IT , Pinnacle Investment

Poor customer service is generally the reason for churn - however price and product performance play a major part as well.

Emmanuel Wamweta
من قبل Emmanuel Wamweta , production supervisor , Tembo Steel Rolling

Yes, poor customer service may lead to customer churn, others factors may include; 1. Communication barrier 2. High price relative to competitors 3. Existance of subsistute product 4. Poor quality product. 5. Poor ambience. 6. Unfavourable terms & conditions. Thanx for the invitation

DR MD ANWAR HOSSAIN
من قبل DR MD ANWAR HOSSAIN , Moderator , bayt.com

Thank you. I agree with colleagues answer.

Omar Saad Ibrahem Alhamadani
من قبل Omar Saad Ibrahem Alhamadani , Snr. HR & Finance Officer , Sarri Zawetta Company

Thanks 

I agree with colleagues. Answers 

Regards 

Ashraf E. Mahmoud (PhD)
من قبل Ashraf E. Mahmoud (PhD) , University Lecturer, Freelancer Consultant and Trainer for Int'l Business & Banking TF. , FreeLancer

Thanks for invitation,

Yes of course, taking into consideration that, not only "Customer Services" but also " After Sales Customer Services".

Shukri Ibrahim
من قبل Shukri Ibrahim , Administration Officer , Rezayat Company Ltd

Bad Customer Service, Bad Onboarding, Lack of Ongoing Customer Success, Natural Causes could lead to customer churn.

 

Obaid ur Rehman
من قبل Obaid ur Rehman , HR Executive , Al Bahr Al Arabi Marine Engineering Services

Mis-commitment from company about quality of product. Poor customer services and high price with low quality.

Asim Ali Khan
من قبل Asim Ali Khan , Human Resources Director , Arab Media Group

Thank you for inviting me and I agree with Mr. Joe Seychell.........................

Manzoor Alam
من قبل Manzoor Alam , Director , 7th Sky Travel & Tourism Services (Pvt.) Limited

I would prefer to go with Mr. Joe Seychell

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