How will you handle a high profile customer who came for exchanges shouting on the floor?

There is nithing like a high profile customer.  Do we mean others are low-profile???  Give immediate attention n priority.  Empathise n imagine yourself in his or her shoes.  Try to take him away from public eye n offer assistance.  Ask n get specific details of the greivance By using mirroring technique.  Offer immediate solutions without blaming anyone in the team even if you know who is responsible. If you r unable to help get someone who can.  Do not n i repeat do not direct him or ger to find that other person himself on his own whether or not its a high-profile customer.  Ensure help was given by the person you handed over the customer to.  Lastly follow up n get feedback on how the customer feels now.