How would you reduce your customer effort to enhance better customer experience?

Make analysis of customer post calls then you need to find out what are the main areas where your customers need your support mostly then ensure to improve those areas as well ensure corrective actions not only immediately but within in minimum time too.

Providing customer services at their finger tips by using technology etc, Reducing TAT for complaints or queries.  

Lead customers to low-effort resolution paths by promoting self-service “stickiness”

Be proactive and work on preventing the next issue

Enable agents with “experience engineering” to guide customer interactions.

Enable frontline staff to deliver low-effort experiences.

Proactively solicit and listen to customer feedback on high-effort experiences.

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By activating and improving "The Research & Development", function and department in the organization. 

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1. Conduct lean customer process flow.
2. Conduct mobile application software.
3. Well trained customer service agent.