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When somebody says '' sorry'' Its closing time, it means there is no commitment on the part of that employee. The person is just there for the reward he/she is going to get and not for the interest of the company
Yes..If there is a need of an emergency then it can extend our time as a commitment to our customer service but if possible we must respect the business working hours.
In general, no.
Sometimes it does, of course. Sometimes it's just a matter of practicalities, or indeed the law. Most often I would say it demonstrates a passionate commitment on the part of the employer to not paying overtime.
When he/she says that it is not that he/she is working by the clock and not committed to the customer but following the orders from the above office.
