What is the best KPIs for overall supply chain?

When measuring the effectiveness and cost of your supply chain you will need to set up and monitor KPIs which give visibility of cross functional activity as well as those which apply to individual supply chain components. Later in this e-Class we’ll look at some examples of functional and cross functional KPIs. Broadly speaking though, the following areas are those where KPIs will be necessary:

1.  Order capture
2.   Inventory management
3.  Purchasing and supplier management
4.  Production/manufacturing
5.  Warehousing
6.  Transportation

Cross functional KPIs are likely to provide snapshots of the following end to end performance factors:

• Perfect order (the degree of accuracy to which customers’ requirements are being met)
• Inventory levels
• Stock losses and/or damages
• Gross profit
• Cost of goods sold
• Total logistics cost

- Forecast accuracy, BIAS, Stock coverage and supply chain cost

- Customer Service Level (OTIF)

- Lead time accuracy

Délais de livraison

Qualité

Satisfaction client

Économies d’échelles

The most significant indicator in the supply chain network is the profitability you made across all the supply chain stages. After that it comes the other indicators like the time, response level and satisfaction level