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How to handle complaints and angry customers !!?

mfavorit one is  am really sorry this has happenedLet me see if I can find a solution to it

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تم إضافة السؤال من قبل cheikh aberzoulagh , Reservation and Ticketing Agent , touristique complexe bois pétrifie
تاريخ النشر: 2017/02/27
John Mories Macalinao
من قبل John Mories Macalinao , Housekeeper , HRH King Salman bin Abdullaziz Palace

Based on my experience I would calm them down and talk to them what was the problem? I would do it in a calm and soothing manner so that they would feel that they are speaking too high or almost cause a scene at the establishment. Clearly the best way to handle angry customer is to attend to their complaints as to why they have arrived in such state. Sort everything out, explain the side of the store and do not forget to say sorry (even if you don't actually have to sometimes).

Abdulrahman Alduaij
من قبل Abdulrahman Alduaij , Sales Development Analyst , Kuwait Finance House

to handle angry customers complaints you should conseder two important things

1- what makes the customers angry 

2- change place with the customer and see how if you had the same problem will you get angry or mad?

 

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