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متابعة

When a customer gets out with smiling face it means you gave him/her his required things is that true ?

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تم إضافة السؤال من قبل Waqas Mehmood Shaikh , Customer Service Associate - Emirates NBD Certified Professional , Emirates NBD
تاريخ النشر: 2013/10/06
Partho Roy
من قبل Partho Roy , A V P - Service , Carego Motors

Today the customer is becoming more and more aware and hence more demanding. However, the basis of customer service is empathy. If you can convey to the customer that you have understood his/her problem and will do whatever it takes to solve the problem, will make the customer happy. A smiling customer is the mission of customer service.

Mimi Popa
من قبل Mimi Popa , Runner , Trafford Local Authority

often this is the case,when customers are happy with the service you are provided however some customers still have the smiling face when do window shopping or do that as part of the custom

Rincy Thomas
من قبل Rincy Thomas , Contact Center Manager - Outbound Operations , Pehla Media Entertainment

Not necessarily. However, the customer is happy that you may have given him / her an alternate solution and an answer to his / her problem

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