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Simply by identifying, knowing your customer needs and working to fulfill it. with no complicated methodologies but you have to have three things to achieve what i mentioned:
1. quantitative customer satisfaction surveys that is touching directly the main touching points with your customers.
2. Qualitative surveys for different age, gender ranges that is more sophisticated and extending the questions to cover people and process.
3. You have to have a customer satisfaction index and dashboard that is based on five point scale that will allow you to know the loyal customers (very satisfied), satisfied (staying with you because there is no other option), neutral (that is laying between being satisfied or not satisfied), dissatisfied, and Very dissatisfied (high risk of churn) which you have to concentrate aggressively on them.
1. Treating each customer as the ONLY customer.
2. Ensuring that each client's expectations are exceeded by the products and services.
3. Customer service has to be the main focus of the organization
1.BY SATISFYING YOUR CUSTOMERS ALWAYS.
2.BY PROVIDING QUALITY PRODUCT AND SERVICES AT THE RIGHT TIME,PLACE AND ALWAYS AVAILABLE.
3.BY RETAINING YOUR GOOD CUSTOMERS FOR CONTINOUS PATRONAGE.
