أنشئ حسابًا أو سجّل الدخول للانضمام إلى مجتمعك المهني.
Depends on the problem, is it urgent? does the customer have a valid point of view, do you have the authority?
Most complaints are general and not realistic, you should use you personal judgment and try to wear the customer hat to understand their way of thinking.
Customer problems should have traffic lights formula.. Yellow 48 hours , Green hours and Red WEEK
Green is ideal to escalate .
