Suppose you are the manager of a Restaurant and you were told honestly that a couple eating dinner had just seen a mouse. ?

Thank you for the invitation

Must personally interfere and apologize and try to explain to them that he would not repeat the mistake again and that the restaurant has an excellent reputation of man but always fair for error and that I will investigate the matter and invite them to accept a free meal

if the couple is still in hotel , i will visit to them and verify the fact about mouse , if it is so then apologies for the incident. and it is time for administration to  take control of situation with pest control without affecting business  and customers . 

Thanks for the invitation. I agree with the given answers.

Thank you. If i seen such kind of bad position as a manager, i will try to solve with level best of my motivational power.

Thank you for the invitation. If any such event occur, I will try to comfort them by inspecting the room for rodents if available because rodents in your restaurant not only ruin your business but also damage your property.

Greetings, The facts is you were told Honestly that there were rodents.Acknowledged and apologized and assured them that you will do some measures to eradicates those rodents and show to them also that you have the records that you follow the proper sanitations to maintain the cleanliness of the area.

 

_________Thank you for the invitation

I agree with colleagues answer

1- Apologize from the customer

2- Offer them the free meal and free voucher later.

3- Urgent investigation and if required close it until this issue closed.