What should you do to make your clientele (customer) captive?

That's a good question

1- Following up and giving a serious and fast feedback.

2- Putting yourself in the customer position to serve him with passion.

3- keep your promises.

Always provide quality customer service and continuous product/service improvements.

you must have the ability to identify with customers, to feel what they are feeling and make customers feel respected. you needs to more than understanding their concerns from an objective standpoint to gain trust and establish rapport with them by being on their side and not appearing judgmental. you must be skilled to read the customers, show concern, and clearly demonstrate his or her interest in providing a proper solution.

give them a service beyond their expectation and make them delight with your service. and be attentive to them so that they will feel special and important.

decrease response delay, always stay connected, keep greeting them on special holiday (never miss their birthdays), always meet them with a smiling face, go beyond the boundaries for help and guidance

Follower <<<<<<<<<<<<<<<<<<<<<

Be consistent on everything that you are doing good. Or do even better than that. Also innovate, innovate your product or services for your customers to stay interested in you.

Thanks for the invite!

check what his expectation and do it and more with care and respect him

Always make the customer request or needs your first priority and always give clientele as many options as possible to choose from and in this case both the organisation and client will benefit. 

Surprise them; stimulate the A in the AIDA model with something they would be proud to belong to. Make them feel it is no mistake that they are with your brand. Massage them and they will continually be looking for something new. 

Peace be on you

I have to be always ready to his needs , questions and inquiries

Be smiling respectable , committed in time ,quality , quantity and not leave his room for complaint 

thanks