What is the Customer care Management processes and how they provide a structure for the activities an organization performs?

Customer care Management is different. To provide your customers a portal that delivers an effortless self-service experience. The approach connects people, workflow, and processes to engage across departments in case management and resolution. The improvement, efficiency with automation that gives agents visibility into customer systems, and tools for performing root cause analyses to deliver preemptive service. The result is customer service that is effortless, connected, and proactive

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How they provide a structure....

It is just as simple as making a flow chart before doing programming. A perfect design by getting smart ideas to build the structure for the activities of an organization is very vital to have.

1. Functional - by common skills and work tasks
2. Divisional - common product, program or geographical location
3. Matrix - combination of Functional and Divisional
4. Team - to accomplish specific tasks
5. Network - departments are independent providing functions for a central core breaker
6. Diverse training about the product
7. Outstanding customer service skills
8. Win win customer situation.

The customer care management process differs from business to business. It is an easy and simple process when business is small and customers and limited. Whereas business is large scale involving multinational organisation then it requires a well thought strategic plan in placed for customer service.

The customer management is the key for any organization in today's intense competitive market where rival company's always looks for opportunity to attract customers. Therefore it is very essential that a company keeps the customers happy so that it does not affect its other functions like production or service.

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