How can you still provide quality customer service when working in a self-serving business?

Effective and user-friendly self-service options are an important element in customer satisfaction. Customers desire quick, relevant answers and transactions that avoid repeated functions or information and are available to them through their preferred channel whenever it’s convenient. It’s also important that you can seamlessly transfer them to assisted service when necessary.

My brother has explained well hence I have the same thinking. Furthermore, we can aside the direct excess even facilitated with self-service, because most of may even prefer for direct access.

I would believe there are two factors, quality and customer services; customer should feel comfortable with self service system, and in friendly atmosphere. Must respect time of a customer spend, and always innovate to cut down service time. And services must be evaluated on qualitative scale to achieve highest customer satisfaction.

1. Keep periodic contact with stakeholders.
2. Document customer complaints & suggestions.
3. Share corrective actions with the relative parties including customers.
4. survey customer satisfaction every quarter or 6 months.

Working for someone or own a business. It's all depending on you. In short, " Your attitude determines your aptitude."  You got to be hard working and make excuses to work and show you are a solid team mate for the company or for the company you own.

Self service options are important,provide past

Full Agree With Mr. Shukris on his great answer

increasing competition (whether for-profit or nonprofit) is forcing businesses to pay much more attention to satisfying customers, including by providing strong customer service. It may help the reader to notice the role of customer service in the overall context of product or service development and management.

Thanks 

I support my colleague Shukris answer 

It is vitel to provide customers  a memorable and plesent experience in the process of their purchase, as the customers will be serving themselves, it is vital to provide easy and quick  access to the information that would require for the purchase decision.