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متابعة

How we can re-build a new relation ship with a VIP customer that been completely dissatisfied from our service in Retail field ? what suggestions ?

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تم إضافة السؤال من قبل Samia Trabelsi , Retail Store Manager ☆ , Marina Mall
تاريخ النشر: 2017/03/20
bilal mansour
من قبل bilal mansour , HEAD OF DEVELOPMENT AND SUPPORT (INVENTORY SUPPORT SYSTEMS) , OOREDOO

Buy his child a cat or a dog ð

Yasir Khan
من قبل Yasir Khan

Offer him or her the best quality of your product which is the most expensive one, for free, try to impress him or her by sending the product as a gift. And request the VIP a feedback about that product.

مستخدم محذوف‎
من قبل مستخدم محذوف‎

 

Managing your reputation online and offline is very important. So negative feedback is something that you don’t need.

 

However, to re-gain the trust of any of your VIP customers you can do the following:

 

To be a connector. 

 

The first thing you should ask yourself, 'What can I do for this person?' Be the person who can make those introductions.

 

Consistency: Be consistent by creating opportunities, Fix the top issues that customers have and monitor your customers on all their social streams. 

 

المزيد من الأسئلة المماثلة