"The Stuck Record Technique" is a technique might be used during the process of negotiation. What is this technique and why is it used?

When the other person repeats their request to you, simply repeat the same words of refusal.

You may have to do this a number of times, but eventually they will get the message.

Yes, I  admit it is important, but I don't want to do that...Sorry, but I don't want to do that...I realize what it means to you, but I don't want to do that.

When a person is trying hard to persuade, they often do not really hear your refusal. At best, they may see it just as objection that can be overcome.

When you repeat the same words, the pattern-recognition ability of the brain eventually notices that something is being repeated here and the other person starts to take notice of what you are saying. When they realize they are bashing their head against a brick wall, they will eventually give up (with most people, this will be quite quickly).

The origin of the 'Stuck Record Technique' name is that a scratch in a (now old-fashioned) vinyl LP could cause it to repeat one section of the record time after time after time.

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"STUCK RECORD TECHNIQUE."

1-There will be occasions when your ability to be assertive is challenged by the other person's arguments and you feel your self confidence being undermined. A strategy that is helpful in these circumstances is to repeat the core phrase of your message, by passing attempts to talk you down or talk you out of it. This is referred to as "the stuck record technique". The stuck record technique works when someone is being persistent. The principal is that you briefly acknowledge what they are saying, but repeat your core phrase calmly & persistently. This works very well when your request, refusal or observation is clear and unambiguous, and when you are not prepared to negotiate or compromise.

2. The Stuck Record Technique is a form of assertive behaviour.

3. It is a verbal response that is firm and clear and conveys a message that you mean what you say.

4-A way to accept criticism without letting it bring you down. Just imagine you're like the fog. When someone throws a stone at you, you accept it and you envelop the stone in your fog without throwing the stone back at the other person.

5-You express yourself effectively and stand up for your point of view, while also respecting the rights and beliefs of others. Being assertive, can also help boost your self-esteem and earn others' respect.

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The Stuck Record Tecnique, also known as the Broken record technique is a form of assertive behaviour and it is a verbal response that is firm and clear and conveys a message that you mean what you say.  nIt tends to work well in situations where people argue, don't want to listen, are non-compliant with treatment, forgetful or disorganised.

Our aim is not to upset or offend but rather prevent further conflict, manage care mor effectively or clarify information.  You acknowledge what the patient is saying or doing but repeat the same expectation in the same or similar words with  polite but firm tone.  For example: "I know you are feeling tired and that walking is difficult but you need to follow your physio plan so that you'll get better". nt will Example: "I know you want your visiotrs to say after hours but unfortunately it is hopsital policy that they leave by 7:30PM."  For example:  I realise you are feeling anxious and that's not a nice feeling but try not to use your buzzer unless it is absolutely necessary.  I'll be back in 20 minutes".

Initially continue to execise yourself with re-inforcement and your patient will or most likely comply.  Do not give in or confuse them.  Do not be agressive because this will threaten them and fear sets in.  When behaviours change, compliance is attained or the problem goes away remember to acknowledge the improvements, give praise where it is due or simply say thanks.  Always let your colleagues know what you are doing so that they do not inadvertently sabotage your plans.

further reading:  Clark C (2003) HOlistic Assertive Skills for Nurses:  Empower yourself (and others)  Springer publishing New York.

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The Stuck Record Technique is explained as one of the assertiveness technique during the negotiation process  by repeating what you want, time and time again, without raising the tone of your voice, becoming angry, irritated, or involved in side issues.

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