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customer service in social media is harder than human interaction because there is no emotion involve through social media. they cant see what is you face expression if you are really sincere to the your job.
Customer service with human interaction plays a vital role as it has a personal touch. The gestures used during the time of human interaction portrays an advantage which somehow lacks during on the means of social media.
I would say yes. Because some of us find it really hard to talk to a person face to face therefore it would be easier to them to talk online or via phone. Besides online shopping is really on trend right now. Even established companies are eyeing or already playing in online business/social media business.
thanks for the invitation!
customer service is treating customers with a friendly, helpful attitude. People remember how you make them feel, and I have found that just smiling and being interested in helping them solve their problem impacts how satisfied they are
Personally I would feel more free and more resourceful in person rather than social media. As while posting online, all the help I am providing to the customer would be visible to everyone as well as I have to wait for the response and I cannot understand the changes in behavior or the tone of the customer.
In other words, Customer service on social media is generalized and in person is personalized.
Personally, I prefer human contact. It is easier to express your feelings and emotions when the customer is in front of you, this personal interaction will prove more profitable rather than using an emoji to express your desired sale pitch or idea.
No. On social media Customer services is not easy.
The feedback that you get when dealing person to person is valuable and genuine information. Many people have problems when communicating person to person and are often afraid to show their real feelings. Social media is informal and it is easier to hide feelings and insecurities.
Customer service on social media is not easier with human interactions because you need to prove with facts and present convincing evidence, also beacause there is no direct or physical contact with the customer which can cast doubts if the product is not well presented.
I would disagree, by interacting face to face with the customer we can make out what exactly the customer is looking for and we can also know what type of customer he or she is and serve him or her accordingly.
I Would agree, But there is one negative point customer will not be convinced according to his need.if it is by human interaction we would know exactly what is his need and serve him better.
