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How you can handle a complain from a bad tempered customer?

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تم إضافة السؤال من قبل SOUMIYA LAGHOUIZI , patient administrator , AL NOOR HOSPITAL COMPANY
تاريخ النشر: 2017/04/16
Eduardo Ablanida Jr
من قبل Eduardo Ablanida Jr , Sr Administrator , Daelim Industrial Co. Ltd

Listen first and try to answer in a politely manner. Never contradict at the same time the bad tempered customer.

مستخدم محذوف‎
من قبل مستخدم محذوف‎

1.      1.  Listen carefully and intensively to your customer.

2.     2.   Try to understand him, his feelings and the reason why he is unsatisfied. Did you deliver poor quality? Or did he have different expectations?

3.      3.  Try to find a good solution which satisfies you and your customer together in discussion with your customer (i.e. fixing a defect, clarify misunderstanding)

Prem Prakash
من قبل Prem Prakash , Driver , Cleanco services

answer should be high quality of service :)

 

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