What methods could we use in order to identify the needs/expectations of the customer?

ustomer Focused selling would determine the needs and expectations of a customer.

It starts with three driving priciples and five selling skills.

Three Driving Principles:

1.Focus on the customer.

2.Persuade through involvement.

3.Earn the right to advance.

Five selling skills:

1.Initiate

2.Probe

3.Present

4.Summarise.

5.Close.

There is no rocket science to do lots and lots of work but simply if work on few things any business can grow up and growing further. Always stay very optimistic and always give great welcome to customer/s.  

Identify customer needs, Identify your customers, Understand why they shop, Identify preferred shopping methods, Consider their spending habits, and Find out what they think of you.