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Most of the time the sales coordinator interact with customers more than salesman
Yes . sometimes very badly it will affect salesman relationship with customer;
In my point of view, Customers need proper responses on time with great discipline manner from their suppliers. Communication should be effectively presented and never take things personal to make arguments with customers.
Listen to them with Patience and respond with high respect will help to build a good relationship
Yes, miscommunication affect the relationship between the Customer and the Salesman. Remember Communication skills are very important in any field; if there is no clear understanding and unclear dialogues will make lot of ambiguity in daily routines which will negatively impact the company turnover. Such thing will force to loose the existing customers and almost difficult to get any new Customers.
Yes, sure ... Sales coordinators are important members of a company’s sales team. By supporting sales representatives and coordinating sales-related activities within the company, they contribute to achieving sales targets. Although they do not have responsibility for selling, sales coordinators play an important part in maintaining good customer relationships by acting as an extension of the field sales force
Sales coordinators contribute to customer satisfaction by ensuring the accuracy and timely processing of orders. They handle orders by telephone, email or mail and check that they include correct prices, discounts and product numbers, contacting customers to resolve any queries
Self conduct is key discipline in our work environment,when there is arise of a issue both parties should come into understanding in a meekable manner.
Yes for sure you will face a problem with the sales.
Misunderstanding/miscommunication or an argument cause many problems, Not in the professional life but also in the personal life
Sure the miscommunication or an argument between a sales coordinator & a customer will affect the salesman's relationship with the customer