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Getting ahead of the competition is easy, what does it take to stay ahead all the time?

When local market become tight in consumer spending, and you want to stay number one in the market with the existing, budgets, tools and resources that you have. Where will your focus of discussion with your executive team start. The strategy can be two fold: cost cutting which is the quick solution and does not address the challenge, however, achieves the desired board results. Listen to team input in resolving the turn-around and put costings into each suggestion and analysis the pro's and cons. Ask the hard questions, be honest, open minded and test viability. You might have the answer, however, by giving your team the opportunity, you will have a change of direction or look at the opportunity from a new perspective. Look at what attracted customers/clients to your company, if you loose one customer be VERY WORRIED, take personal interest and follow up, you need to win that customer back at all cost. Do not look at the value of the transaction, but the merits of what upset the customer to decide never to return to your company. Ensure that this never happens again in the future. How will you achieve this? The next focus will be looking at your competitors: what are they doing different? What attracts customers to their stores and spend their money there? What are their loyalty Unique Selling Propositions (USP)? What are their target markets and you need to inspect: pricing, quality, promotions (lead products and pricing), advertising (tools) and more importantly look at their winning lines (products). Compare this valuable information to your company offers and products. Questions that you need to ask your team: Objective: How can we increase our market share with all of this information? With each answer or suggestion, turn each answer into an operational strategy with costs, time frames, areas of responsibility required from each support department. Then create workshops with from staff from various stores to represent each job function to achieve result.

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تم إضافة السؤال من قبل Micheal Eddie , Operations General Manager , Max Zambia
تاريخ النشر: 2017/05/25
Omar Saad Ibrahem Alhamadani
من قبل Omar Saad Ibrahem Alhamadani , Snr. HR & Finance Officer , Sarri Zawetta Company

Thanks 

Nothing to add after Mr. Manzoor's answer 

Manzoor Alam
من قبل Manzoor Alam , Director , 7th Sky Travel & Tourism Services (Pvt.) Limited

It all depending upon our customer focus, product or service innovations, and competitiveness.

Akanksha Jaiswal
من قبل Akanksha Jaiswal

Perpetual success can be ensured by one key ingredient,i.e, maven in asking.Asking is a simple but should be used skilfully firstly with employees and secondly with end users as an employer. This can be in any format like surveys, feedbacks or frequent one on one interaction. However I vouch for one on one interaction the most because if person is dissatisfied by your services and attentive listening changes the whole concern that employee or end user had at first place. But that is just a first step, acting on feedback received is second key ingredient. In conclusion if attitude is right towards customers and their issues are getting properly addressed, the success is inevitable.

AJINKYA ALTEKAR
من قبل AJINKYA ALTEKAR , Head of Microbiology , Pharmax Pharmaceutical

Leadership, positive approach, overcoming the situations, trouble shootings and hard work.

alinor macmod
من قبل alinor macmod , assistant , light stone for stone industrial fixing and trading llc

For you to stay at number one you should always focus on your customers needs and satisfaction by asking feedback about the services of you employee and your product that you selling in the market, by that little thing you will know which aspect to need to improve and do better.

Abdulaziz Badawi
من قبل Abdulaziz Badawi , Blogger , Aljazeera Blogs

Thanks for your invitation I agree with the teachers answers

Emmanuel Wamweta
من قبل Emmanuel Wamweta , production supervisor , Tembo Steel Rolling

I fully agree with and endorse your excellent and insightful assertion. Thank for the invitation

Syed Tariq Qamar Ali
من قبل Syed Tariq Qamar Ali , Administration Assistant

Short and sweet answer by Mr Manzorr agreed with Omar,

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