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How do you pacify an irate customer / client?

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تم إضافة السؤال من قبل Ciarmaine Famarin , Sales Operations and Customer Service Supervisor , Thinkpadd, Inc.
تاريخ النشر: 2017/07/16
Glaiza Cassandra  Saballegue
من قبل Glaiza Cassandra Saballegue , Cafe in Charge , Premium Café LLCAl Karama St. Ministry Of Economy

The first thing an angry customer wants is to vent. To do so, they need someone to listen and, for better or worse, you are that person. Listening patiently can defuse a situation, as long as the customer feels acknowledged in his or her complaint. Hear them out.

Roselle Garcia
من قبل Roselle Garcia , Secretary cum Document Controller , North Gate

Remain calm & dont take it personally. Use listening skills to find a solution to the problem. And apologize gracefully to the customer if needed.

Renee Thea Galdo
من قبل Renee Thea Galdo , Credit Control Admin , Hepworth

First I have to know my customer what type of customer he/she is. Say for example she could be a controller customer they know what they want so the way that we assist them is giving them the exact solution without sugar coating it because they don't need that anymore. Second, as what I have explained above give them the resulotion that satisfies them. Lastly, make sure to ask anything they needed before letting them go make them feel we're doing something on their concern.

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